Contact Us About Casino Reviews and Partnerships
Need to get in touch with the team behind Aussie Bet Rates? This page covers everything you need to know about reaching us.
What We Handle
You can write to us about:
- Corrections — spotted an error, outdated bonus details or a broken link in one of our reviews? Send us the page URL and a short description of the issue.
- Editorial questions — feedback on our content, suggestions for topics you’d like us to cover, or questions about how we review and rate casinos.
- Partnerships and advertising — media enquiries, content collaborations and other business proposals.
We aim to respond to all legitimate enquiries as quickly as we can. Response times may vary depending on the volume of messages we receive.
How to Reach Us
The only official contact channel for Aussie Bet Rates is email:
When writing to us, please include as much detail as possible — page links, screenshots and dates all help us process your enquiry faster.
Please note that we never contact players unsolicited. If you receive a message claiming to be from Aussie Bet Rates through any channel other than the email address above, treat it as fraudulent and ignore it.
What We Cannot Help With
Aussie Bet Rates is an information resource. We are not a casino operator, we do not hold player accounts, process deposits or withdrawals, or handle bets. If you have a dispute with a gambling operator over a blocked withdrawal, a frozen account or a charge on your bank statement, we cannot intervene on your behalf.
If you believe an operator is acting illegally — withholding winnings, continuing to charge your account after a self-exclusion request, or operating without a licence — you can report it to the gambling regulator in your state or territory. When pursuing any complaint against an offshore operator, keep records: screenshots, reference numbers and timestamps. Remember that offshore casinos operate outside Australian consumer-law protections, and Australian authorities cannot force them to return your money.
You can verify whether an operator is licensed by checking the licence number against the regulator’s public register rather than relying on badges in the site footer.
Gambling Support Is Not Handled Here
If you or someone you know is struggling with gambling, this is not the right place to seek help. Our editorial team is not trained to provide support for gambling-related harm.
For help with gambling problems, please visit our Responsible Gambling page, where you’ll find information about support services and tools available to Australian players, including BetStop, the National Self-Exclusion Register.
Keep in mind that BetStop covers licensed Australian operators only — it does not block or close accounts at offshore casinos.
Final Note
Before contacting us about an operator listed on our site, please read the relevant review in full. Many common questions about bonuses, payment methods and withdrawal times are already answered there.